open positions

THE ROLE

At Song Saa, our people are our greatest asset, and learning never stops. The Assistant Security Manager supports the Security Manager in keeping guests, employees, property, staff living areas, transport, and the marine environment safe and secure. The role helps lead daily security operations with care, respect, and good judgement, supervises the security team, follows up on incidents and safety concerns, and helps ensure smooth operations when the Security Manager is not available.

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WHAT YOU'LL DO

• Support the Security Manager and Management in maintaining a safe, secure, efficient, and respectful resort operation.
• Assist with guest and employee safety programs, emergency preparedness, fire safety, incident response, and emergency drills with the Chief Engineer.
• Supervise daily security duties, post assignments, patrols, shift handovers, radio checks, and team attendance.
• Conduct regular safety and security checks across guest areas, staff facilities, perimeter areas, and marine protection zones.
• Check that radios, CCTV, alarms, fire equipment, first-response equipment, and security tools are ready for use and report any defects immediately.
• Monitor the entry and exit of employees, contractors, suppliers, and visitors and prevent unauthorised access.
• Identify and report fire, electrical, equipment, environmental, and other safety hazards and follow up with the responsible department.
• Maintain complete and accurate daily records, logs, checklists, incident reports, and security handover notes.
• Apply resort procedures for security, loss prevention, key control, access control, and protection of resort property.
• Monitor the performance and conduct of in-house and outsourced security employees and ensure guests and employees are treated with courtesy and respect.
• Closely monitor movement of people and property at entry and exit points and report suspected theft, loss, damage, or unusual activity.
• Support the Security Manager in identifying security equipment needs, arranging operator training, and following up required maintenance.
• Recommend practical improvements to security and personal safety procedures based on daily observations and incidents.
• Carry out daily round checks, supervise security employees entering guest areas, and act as the duty security lead when assigned or when the Security Manager is absent.
• Work with the Staff Accommodation Supervisor to keep employee housing and shared areas safe, clean, orderly, and respectful.
• Carry out or supervise regular inspections of accommodation, dining areas, laundry areas, recreation spaces, and shared facilities.
• Follow up urgent repair and maintenance needs with Engineering and report unresolved or repeated issues to the Security Manager.
• Support checking of accommodation-related requests and purchases as assigned and ensure approved items are properly received and used.
• Check waste management, recycling, safety signs, fire equipment, emergency access, and shared safety facilities in staff living areas.
• Supervise safe and reliable long-tail boat ferry operations and report unsafe conditions immediately.
• Support safe buggy operations, including driver standards, licensing, daily checks, and maintenance follow-up.
• Confirm that boat and vehicle crew follow safety rules, are fit for duty, and handle passengers respectfully.
• Help coordinate ferry and buggy schedules to meet operational needs while protecting employee safety and wellbeing.
• Support the Security Manager in coordination with the Foundation, local authorities, and relevant marine partners on patrols and conservation activities.
• Supervise security team participation in marine patrols and ensure respectful communication with local fishers and community members.
• Monitor and report illegal fishing, , pollution, and other environmental or security risks within the Marine Protected Area.
• Maintain marine patrol records and promptly escalate serious or repeated concerns to the Security Manager.
• Help deliver regular refresher training on emergency response, fire safety, marine protection, guest and employee security, boat safety, buggy safety, and long-tail operations.
• Support safety and security training during onboarding and help maintain monthly and annual training plans and records.
• Train and coach in-house and outsourced security employees on relevant SOPs, workplace safety rules, patrol standards, reporting, and guest-area conduct.
• Coach supervisors and security employees on respectful fact-finding, conflict de-escalation, confidentiality, and calm communication.
• Be an approachable point of contact for employee concerns and make sure important matters are reported to the Security Manager and HR for proper follow-up.
• Support disciplinary and workplace investigations by gathering facts, checking records, speaking with relevant persons, documenting findings, and keeping information confidential.
• Support employee engagement, recognition, wellbeing, accommodation, and safety activities together with HR and other departments.
• Share regular observations with the Security Manager and HR on employee concerns, safety risks, repeated issues, and areas where training or clearer procedures are needed.
• Maintain accurate logs of incidents, employee relations matters, follow-up actions, and assigned cases for review by the Security Manager.
• Assist the Security Manager and HR Manager with investigations involving losses, claims, accidents, injuries, room inspections, employee clearance, and disciplinary matters.
• Attend department, safety, operational, and management briefings when requested and follow up assigned action points.
• Carry out other reasonable duties assigned by the Security Manager, Human Resources Manager, or General Manager.
• Follow resort rules and lead by example through honesty, responsibility,fairness, and good judgement.
• Create a supportive and respectful working environment and maintain strong grooming and uniform standards across the team.
• Be open to feedback, willing to learn, and ready to coach, guide, and support employees.
• Protect the confidentiality of guest, employee, security, investigation, and company information.
• Maintain accurate records and logs for security checks, accommodation inspections, locker inspections, ferry and boat operations, marine patrols, training, incidents, investigations, and maintenance follow-up.
• Submit clear daily, weekly, and monthly reports to the Security Manager, including risks, unresolved concerns, incidents, and recommended follow-up actions.
• Follow Cambodian law, maritime and boat safety requirements, resort policies, security SOPs, workplace safety rules, and applicable hospitality safety standards.
• Maintain professional contact with local authorities, police, medical facilities, village representatives, and other relevant contacts when delegated by the Security Manager.
• Build respectful working relationships withlocal government and community contacts in and around Koh Rong.
• Represent the resort on safety, security, or community matters only when assigned or authorised.
• Keep updated on resort operations and share relevant safety and security information with the Security team during briefings and handovers.
• Coach, support, and develop Security team members, help maintain discipline and teamwork, and prepare team members for greater responsibility.
• Maintain excellent personal grooming and hygiene and ensure required grooming and uniform standards are followed by the Security team and transport employees under the department.

This is not an exhaustive list of responsibilities. It is an indication of the main duties expected from the position. The employee may be asked to carry out other reasonable duties byManagement.

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WHAT WE'RE LOOKING FOR

• Degree Hospitality Management, or related field
• Minimum 3 years of experience in security department, ideally within luxury hospitality
• Ability to engage diverse, multicultural teams
• Good written and verbal communication in English
• Proficiency in MS Office
• Organized, detail-oriented, and able to manage multiple priorities
• Flexible with working hours, weekends, and public holidays
• Comfortable living and working in a remote island environment

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Interested applicants should apply and submit their CV to talent@songsaa.com Please note due to the anticipated response for this position only shortlisted candidates will be responded to.

We ask only candidates qualified for this position to apply.

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THE ROLE

At Song Saa, our people are our greatest asset, and learning never stops. The Assistant Learning & Development Manager will work alongside the HR leadership team to design, deliver, and embed a culture of continuous growth across the resort. This is a meaningful role for an L&D professional who believes that exceptional hospitality begins with exceptional people development.

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WHAT YOU'LL DO

• Support the design and delivery of onboarding, technical training, and leadership development programmes
• Identify training needs through observations, performance data, and stakeholder consultation
• Maintain accurate training records, calendars, and L&D documentation
• Champion a culture of service excellence through ongoing coaching and skills reinforcement
• Assist in developing e-learning content and training materials aligned with Song Saa brand standards
• Assist in organising recognition programs, cultural events, and community-building activities
• Promote a positive, inclusive, and joyful workplace environment
• Support end-to-end recruitment activities, including job postings, screening, scheduling, and candidate communication
• Assist in organizing interviews, assessments, and onboarding logistics
• Ensure new hires receive a warm, structured, and values-aligned introduction to Song Saa
• Maintain accurate employee records, files, and HR documentation
• Support HR reporting, data entry, and compliance requirements using HR system
• Assist with contract & payroll, preparation, forms, and administrative workflows
• Provide general HR support to team members and department heads

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WHAT WE'RE LOOKING FOR

• Degree in HR, Hospitality Management, Education, or related field
• Minimum 3 years of L&D or training experience, ideally within luxury hospitality
• Confident facilitator with the ability to engage diverse, multicultural teams
• Strong written and verbal communication in English
• Creative and confident in designing training materials and staff activities
• Proficiency in MS Office
• Organized, detail-oriented, and able to manage multiple priorities
• Flexible with working hours, weekends, and public holidays
• Comfortable living and working in a remote island environment

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Interested applicants should apply and submit their CV to talent@songsaa.com Please note due to the anticipated response for this position only shortlisted candidates will be responded to.

We also ask only candidates qualified for this position to apply.

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THE ROLE

The Guest Experience Supervisor is at the very centre of what makes Song Saa extraordinary. You will lead a team of Guest Experience Ambassadors, orchestrate seamless arrival-to-departure journeys, and ensure that every moment our guests spend on the island feels effortless, personalised, and genuinely memorable. A natural connector, you thrive on anticipating needs before they are voiced.

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WHAT YOU'LL DO

• Supervise and inspire the Guest Experience team across all guest-facing interactions
• Oversee pre-arrival communication, in-villa preferences, and departure arrangements
• Handle complex guest requests and resolve any concerns swiftly and with composure
• Liaise across departments — spa, F&B, activities, housekeeping — to ensure seamless coordination
• Train and coach ambassadors on guest communication and service standards
• Support upselling of resort experiences, dining, spa, excursions, and activities
• Warm, genuine service style and cultural sensitivity
• Ensure accurate guest information is shared and followed up on

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WHAT WE'RE LOOKING FOR

• Minimum 3 years in luxury hospitality, with at least 2 years in a supervisory or team leader role
• Exceptional communication skills; written and verbal in English. Mandarin a plus
• Calm under pressure, solutions-focused, and emotionally intelligent
• Experience with Opera PMS or similar property management system preferred
• A genuine passion for creating extraordinary, personalised guest experiences
• Highly organised, detail‑oriented and proactive.
• Proven ability to anticipate needs, personalise experiences and manage multiple tasks.
• Strong problem‑solving, calm under pressure and high discretion with guest privacy.
• Comfortable living and working in a remote island environment

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Interested applicants should apply and submit their CV to talent@songsaa.com Please note due to the anticipated response for this position only shortlisted candidates will be responded to.

We also ask only candidates qualified for this position to apply.

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THE ROLE

Dining at Song Saa is not simply a meal — it is an experience woven into the landscape, the sea, and the rhythms of island life. As an F&B Attendant, you play a vital role in bringing our culinary vision to life. Whether you are serving a private sunset dinner on a villa deck or a leisurely breakfast by the lagoon, your care and attentiveness will leave a lasting impression on every guest.

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WHAT YOU'LL DO

• Deliver food and beverage service to the highest standard across all dining outlets and in-villa settings
• Greet guests warmly, present menus, and guide them through our offerings with knowledge and enthusiasm
• Maintain thorough knowledge of the menu, ingredients, allergens, and wine/beverage pairings
• Setup, maintain, and clear dining spaces with precision and pride
• Assist with private dining, events, and special occasions
• Uphold all food safety, hygiene, and service standards

WHAT WE'RE LOOKING FOR

• Prior experience in F&B service — luxury resort or fine dining experience preferred
• Friendly, polished, and professional demeanour
• Good spoken English; additional languages are a bonus
• Ability to work flexible hours, including evenings and weekends
• A team player who takes genuine pride in the details
• Adaptable and composed
• Comfortable living and working in a remote island environment

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Interested applicants should apply and submit their CV to talent@songsaa.com Please note due to the anticipated response for this position only shortlisted candidates will be responded to.

We also ask only candidates qualified for this position to apply.

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THE ROLE

Behind every flawlessly stocked villa, every exquisite dining experience, and every smooth resort operation is a Purchasing Officer who ensures the right products arrive at the right time and at the right value. This is a detail-oriented, relationship-driven role for someone who understands that purchasing in a luxury setting is about far more than procurement — it is about upholding a standard.

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WHAT YOU'LL DO

• Manage the end-to-end procurement process for all resort departments, from requisition to delivery
• Source, evaluate, and maintain relationships with local and international suppliers
• Negotiate pricing, contracts, and terms while maintaining quality and sustainability standards
• Monitor stock levels and coordinate with store room and department heads to avoid short falls
• Ensure all purchasing activity complies with internal controls and approval processes
• Track and report on purchasing costs, identifying opportunities for savings without compromising quality
• Support sustainable sourcing initiatives in line with Song Saa's conservation values

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WHAT WE'RE LOOKING FOR

• Minimum 2–3 years of purchasing or supply chain experience, preferably in hospitality or F&B
• Strong negotiation skills and supplier relationship management experience
• Familiarity with purchasing software and inventory management systems
• Highly organised with meticulous attention to detail
• Good written and spoken English
• Honest and accountable
• Flexible with working hours, weekends, and public holidays
• Comfortable living and working in a remote island environment

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Interested applicants should apply and submit their CV to talent@songsaa.com Please note due to the anticipated response for this position only shortlisted candidates will be responded to.

We also ask only candidates qualified for this position to apply.

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